Will automated responses be counted as an agent response in therreports? Body = the ticket you replied to has been closed and is no longer available . Can reply to a resolved ticket and the status will be changed to 'open'. What do the green and red arrow marks in the helpdesk in depth report denote ? However, only closed and resolved are treated as actual closed statuses for.
After that i usually want to add tags and set the ticket type etc in the panel to .
They outline the specific amount of time the company has to respond and. Body = the ticket you replied to has been closed and is no longer available . This is quite an ancient thread but it seems there is a misunderstanding between freshdesk customers and admins. Hi, when i've responded to a ticket i usually send and close the ticket. After that i usually want to add tags and set the ticket type etc in the panel to . Sla which sets a deadline for when the ticket needs to be closed or resolved. No response from the customer, the agent can close the ticket and it will not be . That takes 5 replies to close will increase your reply volume, . What do the green and red arrow marks in the helpdesk in depth report denote ? Hi freshdesk does show a blue customer responded flag when a customer has. Which will say either agent responded or customer responded xx time ago . Can reply to a resolved ticket and the status will be changed to 'open'. Oh and i tried to setup the freddy thing using your video and i don't even have the option of freddy .
Body = the ticket you replied to has been closed and is no longer available . They outline the specific amount of time the company has to respond and. What do the green and red arrow marks in the helpdesk in depth report denote ? Hi freshdesk does show a blue customer responded flag when a customer has. Which will say either agent responded or customer responded xx time ago .
Body = the ticket you replied to has been closed and is no longer available .
Send a response and say send and marked as closed cancel in one action. Closing should only be allowed by the customer or using a supervisor rule. Sla which sets a deadline for when the ticket needs to be closed or resolved. The tiny dropdown icon next to the . Here is a detailed guide on the important helpdesk metrics and what you. After that i usually want to add tags and set the ticket type etc in the panel to . This is quite an ancient thread but it seems there is a misunderstanding between freshdesk customers and admins. Will automated responses be counted as an agent response in therreports? What do the green and red arrow marks in the helpdesk in depth report denote ? Which will say either agent responded or customer responded xx time ago . No response from the customer, the agent can close the ticket and it will not be . I wonder what in freshdesk differs between choosing resolved or closed. However, only closed and resolved are treated as actual closed statuses for.
Hi freshdesk does show a blue customer responded flag when a customer has. However, only closed and resolved are treated as actual closed statuses for. Sla which sets a deadline for when the ticket needs to be closed or resolved. Will automated responses be counted as an agent response in therreports? Closing should only be allowed by the customer or using a supervisor rule.
No response from the customer, the agent can close the ticket and it will not be .
Closing should only be allowed by the customer or using a supervisor rule. After that i usually want to add tags and set the ticket type etc in the panel to . Hi freshdesk does show a blue customer responded flag when a customer has. Hi, when i've responded to a ticket i usually send and close the ticket. The tiny dropdown icon next to the . They outline the specific amount of time the company has to respond and. Here is a detailed guide on the important helpdesk metrics and what you. Oh and i tried to setup the freddy thing using your video and i don't even have the option of freddy . That takes 5 replies to close will increase your reply volume, . Which will say either agent responded or customer responded xx time ago . Body = the ticket you replied to has been closed and is no longer available . However, only closed and resolved are treated as actual closed statuses for. No response from the customer, the agent can close the ticket and it will not be .
Freshdesk Responded Versus Closed : : Send a response and say send and marked as closed cancel in one action.. Hi, when i've responded to a ticket i usually send and close the ticket. The tiny dropdown icon next to the . I'm going back to spiceworks. Oh and i tried to setup the freddy thing using your video and i don't even have the option of freddy . Hi freshdesk does show a blue customer responded flag when a customer has.
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